PRoZE – No-Risk, 100% Satisfaction Guarantee

Ecommerce-Compliant Return & Refund Policy

We want you to be completely satisfied with your purchase. Our policy is designed to be transparent, fair, and compliant with ecommerce consumer-protection standards. Please read the details below before requesting a return or refund.

1. Eligibility for Returns & Refunds

• Customers may request a refund within 30 days of the delivery date, as confirmed by carrier tracking.

• Refunds apply to the product purchase price only. Shipping fees are non-refundable.

• If your order qualified for free shipping, a standard $10.00 shipping fee will be deducted from the refund.

• Products that are unopened, in their original packaging, and in a condition suitable for resale for full refund.

• Products that have been opened, used, or damaged after delivery may not be eligible for full refund.

• Refunds cannot be processed after 30 days from the date of delivery.

2. Required Return Authorization (RMA)

To maintain processing accuracy and customer protection, an RMA (Return Merchandise Authorization) is required before sending any product back.

Do not ship your product back without contacting us first.
Unauthorized returns may be refused and may not be eligible for a refund.

3. How to Request a Refund

To initiate a request, contact our Customer Service team:

hello@proze.com

Please include:

• Your order number

• Name and contact information

• The reason for your request

• Photo(s) of the product and packaging, if asked (standard ecommerce practice)

Our team will respond with RMA instructions and next steps.

4. Non-Refundable Situations

To comply with ecommerce and shipping standards, PRoZE Performance Nutrition® cannot issue refunds for:

• Incorrect or incomplete shipping addresses provided by the customer at checkout

• Orders placed by mistake by the customer

• Cancellations after an order has been fulfilled or shipped

• Carrier delays, including packages not delivered by the estimated date

• Packages marked as delivered by the carrier but not received by the customer

  • This falls under carrier liability; customers should file a claim directly with the carrier

• Opened, used, or tampered-with products

• Products returned without prior authorization (RMA)

Carrier delivery estimates are not guaranteed delivery dates.

5. Return Shipping Responsibility

• Customers are responsible for return shipping unless the return is due to a verified error on our part (e.g., incorrect item sent).

• For your protection, we recommend using a trackable shipping service.

• Lost or damaged return shipments are the responsibility of the customer.

6. Processing Time for Refunds

• Approved refunds are initiated daily.

• Banks and credit card issuers typically take 3–5 business days to post refunds, though some institutions may require up to 10 business days.

• Refunds are issued to the original method of payment.

7. Damaged or Defective Products

If your product arrives damaged or defective:

1. Contact us within 48 hours of delivery.

2. Provide photos of the product and packaging so we can submit a carrier claim on your behalf.

3. We will arrange a replacement or refund as applicable.

This timeline is required by most carriers for claim eligibility.

8. Case-by-Case Considerations

While this policy covers standard situations, we understand that unique circumstances can arise.
We review exceptions individually to provide the best customer experience possible.

9. Legal and Compliance Notes (FTC/Standard Ecommerce Requirements)

• All customers are required to read and understand this policy before purchase.

• By completing checkout, customers agree to this Return & Refund Policy.

• This policy complies with U.S. ecommerce guidelines, including FTC advertising and refund principles.

• Supplements may not be resold after opening, per FDA handling and safety regulations.